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- E-Mail: mail@alelso.com
On this page we identified the most common problems while working with software. If you do not find a solution to your problem, then write to us at mail@alelso.com.
| The program does not see the camera | Windows | Install a camera driver from the site Install the latest software from the site |
| The software freezes due to the built-in laptop camera | Windows | Disable the camera as follows: Open Device Manager Right click on the camera Open Properties In the driver tab, click the "Disable" button |
| The camera is displayed in Device Manager, but it does not appear in Altami Studio | Windows | The problem is usually the difference in version (the driver does not fit the program). The solution is to reinstall the software and driver either from the provided disk, or with altamisoft.com, alelso.com |
| 3MOS camera is recognized as a usb 2.0 camera (USB 2.0 is being written in brackets) | Windows | 1. Check for the absence of the PointGrey host controller in the device list (for the built-in usb 3.0 controllers) 2. Reinstall Host Controller Driver 3. Try another wire (last option, but sometimes a problem is in the wire) |
| UCMOS camera is recognized as an Unknown device with VID / PID not corresponding to UCMOS cameras | Windows | Return from the user and check in the office. |
| Altami USB (Zakharkin) camera is displayed in Device Manager, but it does not appear in Altami Studio with a 64-bit version of the program installed | Windows | Install the 32-bit program version |
| U3MOS camera is recognized as a USB 2.0 camera in Device Manager. | Windows | 1. The device should not have a PointGrey host adapter (the user can install the wrong driver). If it is, then remove the driver and put the manufacturer driver. 2. If the driver is installed from the manufacturer (for the host adapter), try changing the USB 3.0 cable. |
| USB 2.0 UCMOS camera is recognized in the Device Manager with an error - “Impossible to verify the digital signature of the drivers" | Windows 7 | Install SP1 https://www.microsoft.com/ru-ru/download/details.aspx?id=5842 Then install https://www.microsoft.com/ru-ru/download/details.aspx?id=46148 (x64) or install https://www.microsoft.com/ru-ru/download/details.aspx?id=46078 (x86) |
| Strips on the image, the lighting source is powered from 220V (halogen lamp or others). | - | 1. Setting "Supply frequency" - 50/60Hz 2. Add or reduce the exposure time (setting "Exposure time") |
| It is necessary to reconnect U3CMOS camera after the start of the program, the camera shows in the absence of a picture. | In the properties of USB 3.0 hub, turn off power saving. | |
| UCMOS camera is recognized as an Unknown device | Windows | Check camera firmware: Find the camera in Device Manager - Properties - "Details" tab - copy the value and send it to us. |
| U3CMOS camera is displayed in Device Manager, but it does not appear in Altami Studio with a 64-bit version of the program installed | Windows 10 | Install the 32-bit program version |
| Canon camera is displayed in Device Manager, but it does not appear in Altami Studio with a 64-bit version of the program installed | Windows | Install the 32-bit program version |
| PC sees the camera, but software issues a gray crossed out camera icon |
| Where to find driver for DCM (130/310) cameras | Windows | Download ftp://download.altamisoft.ru/drivers/windows/altami_dcm_mdc_all_nov_2009.exe and restart the computer |
