Typical software problem solving |

Typical software problem solving

On this page we identified the most common problems while working with software. If you do not find a solution to your problem, then write to us at mail@alelso.com.
 

General errors

ProblemPlatformSolution
The program does not see the cameraWindowsInstall a camera driver from the site
Install the latest software from the site
The software freezes due to the built-in laptop cameraWindowsDisable the camera as follows:
Open Device Manager
Right click on the camera
Open Properties
In the driver tab, click the "Disable" button

 
 

UCMOS/UHCCD/U3MOS Altami cameras

ProblemPlatformSolution
The camera is displayed in Device Manager, but it does not appear in Altami StudioWindowsThe problem is usually the difference in version (the driver does not fit the program).
The solution is to reinstall the software and driver either from the provided disk, or with altamisoft.com, alelso.com
3MOS camera is recognized as a usb 2.0 camera (USB 2.0 is being written in brackets)Windows1. Check for the absence of the PointGrey host controller in the device list (for the built-in usb 3.0 controllers)
2. Reinstall Host Controller Driver
3. Try another wire (last option, but sometimes a problem is in the wire)
UCMOS camera is recognized as an Unknown device with VID / PID not corresponding to UCMOS camerasWindowsReturn from the user and check in the office.
Altami USB (Zakharkin) camera is displayed in Device Manager, but it does not appear in Altami Studio with a 64-bit version of the program installedWindowsInstall the 32-bit program version
U3MOS camera is recognized as a USB 2.0 camera in Device Manager.Windows1. The device should not have a PointGrey host adapter (the user can install the wrong driver). If it is, then remove the driver and put the manufacturer driver.
2. If the driver is installed from the manufacturer (for the host adapter), try changing the USB 3.0 cable.
USB 2.0 UCMOS camera is recognized in the Device Manager with an error - “Impossible to verify the digital signature of the drivers"Windows 7Install SP1 https://www.microsoft.com/ru-ru/download/details.aspx?id=5842

Then install https://www.microsoft.com/ru-ru/download/details.aspx?id=46148 (x64)

or install
https://www.microsoft.com/ru-ru/download/details.aspx?id=46078 (x86)
Strips on the image, the lighting source is powered from 220V (halogen lamp or others).-1. Setting "Supply frequency" - 50/60Hz
2. Add or reduce the exposure time (setting "Exposure time")
It is necessary to reconnect U3CMOS camera after the start of the program, the camera shows in the absence of a picture.In the properties of USB 3.0 hub, turn off power saving.
UCMOS camera is recognized as an Unknown deviceWindowsCheck camera firmware:

Find the camera in Device Manager - Properties - "Details" tab - copy the value and send it to us.
U3CMOS camera is displayed in Device Manager, but it does not appear in Altami Studio with a 64-bit version of the program installedWindows 10Install the 32-bit program version

 
 

Canon cameras

ProblemPlatformSolution
Canon camera is displayed in Device Manager, but it does not appear in Altami Studio with a 64-bit version of the program installedWindowsInstall the 32-bit program version
PC sees the camera, but software issues a gray crossed out camera icon
  • Set the adep or auto mode on the camera and reconnect.

  • Try another usb port, if it does not help, then try a different cable.

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    DCM cameras

    ProblemPlatform   Solution
    Where to find driver for DCM (130/310) camerasWindowsDownload ftp://download.altamisoft.ru/drivers/windows/altami_dcm_mdc_all_nov_2009.exe and restart the computer